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Vacuum Cleaning:

Man-made fibre carpets and wool twist pile carpets should be vacuumed regularly as soon as they are laid.

Vacuuming Loop Pile:
Loop pile carpets should be vacuumed with a cylinder cleaner using the suction head only. Avoid using beater heads and brushes - they will catch and lift the fibres , giving your carpet a bobbled or felted appearance.

Vacuuming Cut Pile:
Cut pile carpets should be vacuumed with an upright cleaner with a beater bar and brush.

The key to good carpet maintenance is to avoid particles of loose dirt and dust from working their way into the carpet pile where they will act abrasively on the fibres and discolour the carpet.

  • Vacuum your carpet regularly at least two or three times a week.
  • A large, strong doormat will reduce dirt from outside being spread around the house.
  • Avoid where possible laying light coloured carpets next to external entrances.

Follow these general rules before the dealing with spillages. For more persistent or unusual stains contact a professional carpet cleaner.

  • Spillages are more easily removed if tackled immediately so act promptly and blot off all the liquid stain with a dry kitchen roll or a clean dry white cloth.
  • To clean off any remaining stain use a clean damp cloth soaked in warm water with a little white vinegar to blot the stain. Use a dabbing action with the cloth and then blot out the remaining liquid with a dry kitchen towel.
  • Do not rub the pile surface or oversoak the stain.
  • Always work from the outside of the stain inwards to minimise the stain spreading.

Cleaning Karndean:
It has never been easier to clean and protect your simply beautiful floor from Karndean. They have developed an enhanced protective surface treatment known as K-Guard + which has been incorporated into their floors. K Guard + offers outstanding slip, scuff and soiling resistance, resulting in an easier and more environmentally friendly regime for the cleaning and maintenance of your floor. We provide a Floor Care Guide to all our customers post installation and offer all the cleaning and maintenance products in our showroom.

Cleaning Wood / Laminate Flooring:
Wooden floors can either be swept regularly using a soft bristled broom or vacuumed frequently to remove any dirt. When vacuuming your floor, it is advisable to use a soft brush attachment to minimise scratching. A good quality floor mat at each entrance to trap dirt and prevent damage. Grit underfoot will act like sandpaper against your floor. Coir matting is an ideal entrance barrier for wet and dirty feet.




MBA Flooring Ltd ("We") are committed to protecting and respecting your privacy.

This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on the processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1. Definitions

Data controller - A controller determines the purposes and means of processing personal data.

Data processor - A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?

MBA Flooring Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: 01507 606799 or For all data matters contact Tanya Atack on 01507 606799.

  • 3. The purpose(s) of processing your personal data

We use your personal data for the following purposes:

  • To manage our Client database

  • To maintain our accounts and records

  • To enable us to provide a quotation for your project

  • To enable us to carry out works and fulfil our contract with you

  • To instruct verified subcontractors to quote and/or carry out works on our behalf

  • You may give us information about yourself by filling in forms on our website or by corresponding with us by phone, email, in person or otherwise.

4. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Personal data including; Name, address, telephone numbers and email address.

  • Company information including bank details, VAT number, Company number, UTR number and National Insurance number.

5. What is our legal basis for processing your personal data?

Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

Consent of the data subject; GPDR CONSENT FORM

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract






Processing necessary for compliance with a legal obligation



 6.Sharing your personal data

Your personal data will be treated as strictly confidential and will be shared only with our verified Sub-Contractors.

7. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data.

Data will only be retained to ensure that we have sufficient information to enable us to deal with / manage any issues that arise once work is completed.

Should you works be of a complex, unusual or lengthy nature then we will retain your records for no more than 6 years after the fulfilment of your contract.

8. Providing us with your personal data

We require your personal data as it is a requirement necessary to enter into a contract.  Failure to do so will have the following consequences; we may be unable to fulfil our contract with you in the agreed timescales or to the expected standards.

9. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;


  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics)

 10. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

11. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

12. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact Tanya Atack on 01507 606799.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.